FAQ
Common questions.
Honest answers about Honest Invoices — pricing, security, MTD, what it does and doesn’t do.
Do I need to download an app?
No. Honest Invoices is a Progressive Web App — it works in any modern browser (Chrome, Safari, Firefox) on phone, tablet, or laptop. Add it to your phone’s home screen for one-tap access.
What about VAT?
If you’re VAT-registered, set your VAT number in Settings once and every invoice shows the correct VAT calculation. If you’re below the £90k threshold, VAT lines just don’t appear.
Can I use my own branding?
Yes. Upload your logo and add your business details — every invoice gets your branding automatically.
Is my data secure?
Yes. Everything is encrypted in transit (TLS 1.2+) and at rest (AES-256). Your account is isolated by Row-Level Security at the database layer — no other user can read your data, ever. We take automated daily backups and we’re UK GDPR-compliant.
When you connect to HMRC, you authenticate on HMRC’s own website using OAuth 2.0 — we never see your Government Gateway password. We only hold the time-limited access token HMRC issues, which you can revoke any time.
When you connect to HMRC, you authenticate on HMRC’s own website using OAuth 2.0 — we never see your Government Gateway password. We only hold the time-limited access token HMRC issues, which you can revoke any time.
Who can see my data?
You. Anyone you explicitly give access to (accountant sharing is on the roadmap). And HMRC — but only the figures you choose to submit, only when you submit them, and only what the MTD spec requires. We never share data with anyone else and we never sell it.
Full detail on what we store and why lives in our Privacy Policy.
Full detail on what we store and why lives in our Privacy Policy.
Will the price go up?
Not for existing customers. £15/month is the price the day you sign up and it’s the price you’ll be paying in three years. If we ever launch a higher tier with extra features, you stay on £15.
We’ve watched accounting software prices triple over five years. We’re not doing that to you — and this is in our terms, not just a promise.
We’ve watched accounting software prices triple over five years. We’re not doing that to you — and this is in our terms, not just a promise.
What if I’m not tech-savvy?
That’s exactly why we built this. If you can leave a voicemail or send a text, you can use Honest Invoices. No learning curve.
Can I cancel anytime?
Yes — one click from Settings. No contract, no exit fee. You keep access until the end of the period you’ve paid for, and you can export your data any time.
How does the free trial work?
14 days, full access to everything, no credit card required. If you don’t upgrade, your account goes read-only — but your data stays put so you can resume whenever.
Do you charge per invoice?
No. Unlimited invoices included. £15/month flat rate, no sneaky per-invoice fees, no usage caps.
Will Honest Invoices file my MTD return?
Not yet. We’re awaiting HMRC production credentials, so submissions can’t go live to users today. Quarterly cumulative submissions, the annual submission, BSAS retrieval/adjustment, and the Final Declaration are all built and tested 16/16 in HMRC sandbox — the moment production approval lands, you’ll connect HMRC from Settings and submit directly from the app. In the meantime, every invoice you record is a digital record in the MTD-required format. More on MTD →
Who actually built this?
One developer: Vix Hawley, UK-based. Email goes directly to me. Full story →
Still have a question?
Email goes straight to Vix — no support tickets, no offshore call centres.